Fl10 Privacy Policy — Malaysian User Data Protection
Updated: January 2026
This policy describes how fl10 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Your privacy is our priority.
1. Information We Collect
When you register and use the fl10 platform, we collect various categories of information necessary to provide you with a secure, seamless experience tailored to your needs as a Malaysian user.
Account information: Full name, phone number, email address, date of birth, and identification details required for identity verification at registration.
Device and browser information: Device type, operating system, IP address, browser type, and language settings. This information is collected automatically when you access the platform from your smartphone or computer.
Local payment information: The type of payment method used (such as FPX, Boost, or GrabPay), transaction reference numbers, and deposit and withdrawal records in MYR. fl10 does not store full card or bank account details — these are processed securely through approved third-party payment providers.
Usage data: Pages visited, games played, session duration, login frequency, and interactions with platform features. This data helps us understand how users engage with fl10 and continuously improve their experience.
Cookies and tracking technologies: fl10 uses session cookies and persistent cookies to maintain your login status, save user preferences, and analyse usage patterns in aggregate. You can manage your cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
Fl10 uses the information collected solely for legitimate purposes directly related to providing the platform's services to you. The primary purposes include:
- Processing account registration, identity verification, and user account management.
- Processing deposits and withdrawals in MYR via your chosen local payment method.
- Verifying that users meet the minimum age requirement of 18 years.
- Detecting and preventing fraudulent activity, manipulation, or any unauthorised access to the platform.
- Providing customer support and responding to user enquiries or complaints.
- Sending account-related notifications, including transaction confirmations and important platform updates.
- Analysing aggregated usage data for product improvement and user experience enhancement.
- Complying with all applicable laws and regulations in Malaysia.
Fl10 does not use your personal information for third-party marketing purposes without your explicit consent.
3. Data Storage & Security
All fl10 user data is stored on servers protected to industry security standards. Communications between your device and fl10's servers are encrypted using SSL/TLS protocols, ensuring that information transmitted cannot be intercepted by unauthorised third parties.
Access to user personal data within fl10 is restricted to staff who require it to perform their duties, and all such staff are subject to strict confidentiality obligations.
Fl10 retains your personal data for as long as your account remains active, and for any additional period required by law or for dispute resolution purposes. Once data is no longer needed, it will be securely deleted or anonymised.
While fl10 takes reasonable security measures, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your account password confidential.
4. Sharing Information with Third Parties
Fl10 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations in which fl10 may need to share certain information:
- Payment service providers: Required transaction details are shared with approved payment providers (such as FPX, Boost, and GrabPay processors) solely for the purpose of processing your deposits and withdrawals in MYR.
- Regulatory authorities: fl10 will disclose information where required by Malaysian law, court order, or a legitimate request from a law enforcement agency.
- Fraud prevention: Minimum necessary information may be shared with approved security partners for the purpose of detecting and preventing fraud or money laundering.
In all of the above situations, fl10 ensures that the receiving party is bound by data protection obligations equivalent to our own standards.
5. User Rights & How to Contact Us
Right of Access & Correction
You have the right to request a copy of the personal information fl10 holds about you at any time. If you find that any information is inaccurate or out of date, you may submit a correction request through our support channels. fl10 will respond to such requests within a reasonable timeframe.
Right to Data Deletion
You may request the deletion of your account and personal data by contacting the fl10 support team. Please note that fl10 may be required to retain certain transaction records for a legally mandated period before full deletion can be carried out.
Changes to This Policy
Fl10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version with its update date will always be available on this page. Continued use of the platform following any changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or fl10's handling of your personal data, please contact our support team by email at [email protected]. You may also refer to our FAQ for answers to general questions about privacy and account security.
Your Data Is Safe With Us
Fl10 is committed to protecting the privacy of every Malaysian user. Create an account with confidence, or log in to manage your privacy settings directly from your account profile.